Saturday, May 26, 2007
Lessons from South Africa - customs control, efficiency
Over the next few blogs, I shall be looking at some recent experiences that I had when I went to South Africa for the first time.
Please feel free to add onto any similar experiences you may have to share.
Naturally, I ( I was travelling with my wife, I did not want any chances of hitting it off with any South African beauties) flew Kenya Airways down South (South African Airways was actually a little cheaper, but KQ it must be) , it was a 767 flight, quite uneventful, but no entertainment at all provided for the almost 4 hour flight.
Got to Oliver Tambo International Airport in Johannesburg (called Jossy by the locals).
It was hot...hotter than Nairobi at that moment anyway.
Immediately I began to see white South Africans working at the airport....
Anyways, on board the flight, we had filled out a customs form which directed you to move to the green customs area if you had nothing to declare...
We got our visas stamped, they have many many officers serving various categories, eg South Africans, Comesa, Other Africa, other countries, etc...so there were hardly any queues.
A big lesson for Kenya which has only two (three if you are lucky) officers, so invariably a queue always forms at the customs desks.
Very efficiently, we obtained our backage and moved to the green customs area.
Most surprisingly, there was only one customs guy, and he merely picked our card, and we moved out into the receiving area of the airport where our contact was waiting to pick us up.
No questions asked!!! What a nice surprise.
This of course is contrary to our JKIA where some very rude customs officers will grill you, make you open your bags to see what you are carrying, seek a bribe if you are carrying stuff you should be paying duty on, etc..but the worst is the rudeness, absolutely no courtesy with our customs officers..
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Hi. Just one question: What time did you arrive in Jozi?
Hi Rista,
It was about 12noon SA time.
Regards
Yeah, JKIA needs to expand the international arrivals terminal - have more than 2 desks (that work has started).
Also JKIA needs to separate departing & arriving international passengers (KAA workers stretching their arms across to form a temporary barrier is not a solution) and we don't want anymore Artur incicents.
I must say JKIA is much better now (customs area) and passengers who have nothing to declare get trhoguh quickly. The staff are also more professional and take their work seriously and are not intimdated by passengers. I saw one KAA staffer detain (for further questioning) an oriental passenger who had arrived without proper paperwork, while another was prevented a flight crew memebr for taking abord a huge giraffe statue (that she insisted should have been stowed as luggage).
Working at the airport is a tough job - you have to be curteous, but professional at the same time to ensure security and comfort for all.
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